Stage 1 – External Work: Bringing the fibre cable to your property
In the first phase Telkom lays Optical cables in the Main Services sleeves to manholes on one side of the pavement (could be under/upper ground as each suburb is different).
If the customer’s premise’s is in need of any entry pipes, Telkom will provide a quote for trenching at R 2,087.25 (includes first 10 linear meters. Additional trenching will be at a cost of R208.73). A Telkom approved contractor is available to complete the work; alternatively the customer may make use of his own contractor to do the work.
Telkom will then connect the Fibre to a small box (ONT) which needs to be fixed to a wall inside your property, as per requirement from customer. It could be your internal server room, study, entertainment room as each home is different.
Stage 2 – Internal Work: Your engineering appointment to complete the fibre installation inside your home
The technician will bring the Fibre into your home and fit your Fibre Modem in a location agreed with you.
Appointments are scheduled upfront with the customer and you will have to be at home as the technician needs access to the inside of your home to fit your Fibre equipment.
Each installation is different but could last from 4 – 16 hours from the point at which the technician arrives.